FAQS

I was charged twice: help!

We're so sorry! If you notice a duplicate charge, please email support@revineco.com immediately. Our team will investigate quickly and offer a solution.

Why is my order delayed by more than 7 days?

Our products are in high demand, and we follow strict production protocols to ensure their quality. If your order is taking longer than expected, it's likely due to a brief stock shortage while we restock the product. We're here to help. Contact us at support@revineco.com, and we'll provide a suitable solution.

If my order doesn't arrive, can I request a reshipment?

If your order hasn't arrived, don't worry, we're here to help. Contact us at support@revineco.com and our support team will promptly send you a free reshipment and issue a partial refund as an apology for the delay.

Why didn't you inform me of the delay?

At RevineCo, we prioritize the quality and consistency of our products above all else. Because our products undergo rigorous production protocols and are manufactured in limited, high-quality batches, unexpected delays can occasionally occur, especially during peak periods. That said, we should have kept you better informed, and we apologize for the lack of proactive communication. We are already working to improve our notification system so you never have to wait. If your order is still delayed, please email us at support@revineco.com. We will resolve the issue with immediate reshipment and a refund as an apology.

This is not what I expected. Can I get a refund?

Revine: Of course. We want you to be completely satisfied. Email us at support@revineco.com and our support team will guide you through the refund process.

How do I return this?

Revine: Simply contact us at support@revineco.com and we'll send you a prepaid return label. Once we receive the item, we'll refund 100% of the purchase price, no questions asked.

Can I change my shipping address?

Yes, if your order hasn't been processed, we'd be happy to help. Simply email support@revineco.com and our support team will update your shipping address as soon as possible before your package leaves our facility.

¿Qué debo hacer si mi chicle llega derretido?

Our chewing gum is formulated to withstand most temperatures, but if it arrives melted, we're here to help. Contact us at support@revineco.com and we'll send you a free, hassle-free replacement right away.

How long does chewing gum stay fresh?

Each pack of Larine chewing gum stays fresh for approximately 24 months. Simply keep it sealed and store it in a cool, dry place; no refrigeration is needed.

Don't you have an answer?

Okay, please email our 24/7 customer support at support@revineco.com and we'll be here to help with any requests.

Responses typically take between 1 and 6 hours, Monday through Sunday.